API calls fail very frequently

Bika.ai discussions
,
1

Hi,

I have a basic automation running fine for the past 2 months. It only get records from a data sheet using a record id. So I can say this is pretty straightforward.

Now, 90% of the time, the automation will fail with reason:

{
  "response": {
    "status": 500,
    "body": {
      "success": false,
      "code": 500,
      "message": "timeout of 60000ms exceeded",
      "data": {}
    }
  },
  "request": {}
}

Any idea, what’s happening? Thanks

2

Hi @carloginocatapang , thanks for reporting this.

There haven’t been any major changes on our side recently, and we weren’t able to reproduce this timeout issue internally, so it does look a bit unusual. One possible cause could be network instability or an intermittent connection issue during the API call.

To help us narrow it down more quickly, could you share a short screen recording of the automation run when it fails, or invite our test engineer to your space so we can inspect it directly?
You can invite: pengjin@bika.ai

Please rest assured that we won’t access or disclose any of your data beyond what’s necessary to troubleshoot the issue.

That would really help us pinpoint what’s happening here.

3

Hi @Thea

Invited. Thanks

4

Hi @Thea

This issue is very frustrating.

During the past 2 days, the failure rate was reduced, but now, it’s back to failing almost every time.

As mentioned in my post, I’m not doing fancy things. It a very basic GET request.

5

Hi @carloginocatapang
Hello, could you please grant my account administrative (management) permissions? Currently, after I enter the Space Station, I’m unable to see any data. Thank you.

6

Hi @pengjin

Done