Trying to upgrade to the plus tier. None of the tiers seem to allow me to pay. I’m -923 credits somehow. Please advise.
Hi @Aaron_Johnson, welcome to the community! 
Thanks for sharing this — just to confirm before we check further, was your account originally created through AppSumo or directly on bika.ai?
This will help us understand which billing path applies and figure out why the upgrade isn’t going through.
I am directly through you guys. I’m going to try to upgrade again right now and see what happens. Since the daily credits seem to have fixed it, I’m just going to make a attempt to uprate again. Also, how do I just buy credits if that’s the need?
Okay, it said “customer not found” and “contact support”.
Hi @Aaron_Johnson, thanks for the update! Since I just tested and the upgrade flow appears to be working normally, could you please share a quick screenshot of the “customer not found” message and where exactly you’re seeing it?
That’ll help us confirm whether it’s a billing sync issue or something else on your account. Once I have that, I’ll pass it to our billing team right away for review.
Appreciate your patience while we sort this out.
Sorry about that—our new payment system’s been acting up and the engineers are working on it. To make up for the trouble and so you’re not stuck waiting, we’ll hook you up with a free month of Plus Plan for your space. Just drop your Space Id here, and I’ll upgrade it manually for you!
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Hi there! After checking, your workspace was already on the Plus Plan, so I’ve upgraded it to the next level (Team Plan) and extended your subscription through December 21.
Just a heads-up — since this upgrade wasn’t processed through our payment system, your workspace won’t be automatically charged on the billing date. You’ll be able to switch to a different plan yourself after December 21 if you’d like.
Sorry for any inconvenience this may have caused!