Trying to upgrade to the plus tier. None of the tiers seem to allow me to pay. I’m -923 credits somehow. Please advise.
Hi @Aaron_Johnson, welcome to the community! 
Thanks for sharing this — just to confirm before we check further, was your account originally created through AppSumo or directly on bika.ai?
This will help us understand which billing path applies and figure out why the upgrade isn’t going through.
I am directly through you guys. I’m going to try to upgrade again right now and see what happens. Since the daily credits seem to have fixed it, I’m just going to make a attempt to uprate again. Also, how do I just buy credits if that’s the need?
Okay, it said “customer not found” and “contact support”.
Hi @Aaron_Johnson, thanks for the update! Since I just tested and the upgrade flow appears to be working normally, could you please share a quick screenshot of the “customer not found” message and where exactly you’re seeing it?
That’ll help us confirm whether it’s a billing sync issue or something else on your account. Once I have that, I’ll pass it to our billing team right away for review.
Appreciate your patience while we sort this out.
