Change api token, but can not get the confirm code via email

AITable.ai FAQs
1

Hi,
Recently, I want to reset my API Token, the popup require me to type the code that send to my email, but I did not receive the code via email, I tried so much time.
At that time, the function of change password working normal.
Please, check just the function send code via email for reset the TOKEN.
Thank you.

1 Like
2

Hi @dr.khanhbui, sorry for the trouble! To help us quickly look into this email issue, could you let us know:

  1. Which email address should be receiving the confirm code?
  2. Did you perform the API token reset and the password reset operations at the same time?

Once we have these details, we can check our logs to see what happened. Thanks!

3

Thank you,

  1. I used the email login for owner/ manager account
    2.No, I’d just tried to reset API token first (several times), after that I required to change password.
    Importantly, I try to use 2 Owner space account. The problem happened too!
4

Hi @dr.khanhbui, thanks for the additional context! It’s very helpful. However, to pinpoint the exact cause in our backend email delivery logs, our technical team still needs the specific email address that is failing to receive the code.

Could you please click on my profile and send me a Private Message (Message) with the exact email address you are using? Once we have that, we can trace the error directly. Thanks!