Chat Restrictions: Stuck by Credit Limit and Agent Builder Problems

Bika.ai discussions
1

The system is now telling me:
“You have exceeded your chat credit limit. Please upgrade your plan or contact support. Upgrade Plan”.

I don’t see a chat credit limit in the usage table under Usage. So, I am now stuck. I cannot talk to anyone, living or virtually.

After spending two whole days trying to figure this out (because the templates you say to use don’t work very well):

  • I told the Agent Builder to build me a Project Manager and model it after the COS. It did, but guess what — you cannot add it to the team. That took 1 day to find out.
  • The same problem happens with any of the template agents.
  • Eventually I discovered you have to put them in a space folder, then propagate through to the team.

Your documentation is no good. And when you ask the Chief of Staff, they say they are working on it — but then come back saying they don’t have access to my stuff! What! They are GOD, why don’t they have access to see what’s wrong?!!

Now I have to upgrade my plan all because of this, or wait 30 days to regen credit. This is so wrong!!

2

Hi @mlrmedia , really appreciate you taking the time to share your thoughts so openly. We’ve already grouped your posts together internally and opened a dedicated issue to track all the points you raised.

Your feedback around credits, Agent Builder, and Chief of Staff is super clear, and the team has it logged for follow-up.

If you’d like to switch to the Free plan, just head to Space Settings > Billing > Cancel Subscription — your current plan will stay active until the next billing date. And if you’d rather talk through other options, feel free to DM me your Space ID and we’ll take care of it from our side.

Thanks again for your patience and for helping us improve — it means a lot.