Error when Importing from Bika file

Feature requests
1

It was normal to export my database to a Bika file:

chrome_VAOW0a8XuY
chrome_VAOW0a8XuY785×621 55.1 KB

But I faced this error when importing it back. Please investigate and fix the issue.
This is the bika file link: LX MẪU.bika - pCloud

chrome_5Z65GekpX1
chrome_5Z65GekpX1861×759 41.9 KB

2

Hi @bika.ai, apologies for the delayed response due to the Lunar New Year holiday.

Regarding the import error:

  1. File Link Issue: We tried to check the file you provided (LX MẪU.bika - pCloud), but the link shows as “expired or invalid,” so we couldn’t download it to investigate further.
  2. The “và” Character: The error message specifically mentions an unexpected identifier “và” (a Vietnamese word). Could you check if your data contains this character?
  3. Suggested Test: Please try removing the word “và” from your database, then perform the export and import again to see if it succeeds.

If the issue persists, could you please provide a new, working link to the file? This will help us pinpoint the encoding issue. Thanks for your patience!

3

Yes. Access the file form this link again:

https://e.pcloud.link/publink/show?code=XZsqs3ZR8dIQc5TIBzAmWYIDSxvPRH9S25k

I know that error happening because of the word “và” and want you can fix it somehow.

I can remove the word and it works properly. But really need a permanent fix.

4

@bika.ai Thank you for the updated link! I can confirm that the link is working perfectly now, and we have successfully accessed the file.

Also, thank you for confirming that the word “và” is the specific trigger for this error. This insight is incredibly helpful for our investigation. I have already shared the file and your findings with our technical team for a deep dive.

While I cannot guarantee a fix at this stage until we identify the root cause, please rest assured that we will do our best to find a permanent solution for you. I’ll keep you posted as soon as I have any updates from the team.

1 Like
5

Hi @bika.ai, Thank you for your patience. I have an update from our technical team: we have tested the .bika file you provided (the one containing the word “và”), and it imported successfully on our end without any errors.

Since we are currently unable to reproduce the issue, could you please provide a screen recording of your entire “export-to-import” process?

Seeing the full sequence of actions and the environment in which the error occurs will be incredibly helpful for our team to pinpoint the root cause.Thank you for your continued support!:pray: