How to get the best support

Hi @Ben_M, thank you for your understanding, and you’re right, we should have updated you sooner to let you know it was being looked into. That’s on us.

Regarding your report here: Issue this morning receiving webhook data

I’ve already flagged it to Kelvin, and he’s working with the team to investigate. There’s no definitive conclusion yet, but we’ll update you there as soon as we have more information.

Appreciate your patience in the meantime.