Publish Template (Private/Space) - How to Use the Template?

Bika.ai discussions
1

I used the IMAP email to ticket template (which is really good). I adjusted it to support attachments and removed the AI analysis (as I didn’t need it). Then published the folder as a template (private/default - visible to the space only).

But I can’t seem to find a way to use the template, it doesn’t seem visible anywhere when I select to create new from template.

Am I missing something? Or is this a bug?

Also, if I select the folder and go to ‘view original template’ I get ‘Template not found’.

But if I select ‘republish’ I see the template is there and it allows updating to 1.0.1.

Would be great if it was possible to duplicate a folder (so that the references etc. will work, like when using a template) without needing to create a template, for quick testing flexibility.

Also, is it possible to delete a template? - Not just archive.

I followed info from here: Template Center | Bika.ai

2

Hi @log ,

Thanks for sharing this, here’s some guidance on your questions:

  1. After you publish a template, it will appear in the Template Center under “Templates from your space”.

iShot_2025-07-07_14.59.08
iShot_2025-07-07_14.59.082792×1342 369 KB

  1. The “View original template” error is a known bug, I was able to reproduce it and have already submitted it to the product team.

  2. If you’d like to duplicate a folder, you can use the bika.file export and import feature for now.

  3. Templates can be deleted completely: first delete the template source from your space, then go to the Template Center and delete the template there as well.

iShot_2025-07-07_15.02.59
iShot_2025-07-07_15.02.592488×1200 334 KB

Hope this helps! Feel free to reach out if you need clarification on any of the steps.

1 Like
3

Thanks @Thea !

Appreciate the thorough help.

Unfortunately the template does not appear in the template center.

X_Screenshot-2025-07-07-14.42.46
X_Screenshot-2025-07-07-14.42.462026×1256 186 KB

4

Hi @log ,

Could you please check the icon on the template to confirm? It should look like this:

iShot_2025-07-07_17.59.57
iShot_2025-07-07_17.59.57976×654 99.1 KB

  • If it doesn’t, it means the template wasn’t successfully published.
  • If it does, click Republish and check the Template Visibility setting:
    • If it shows “Template application coming soon”, this is a known issue we’ve already recorded — you can republish it and set the visibility to “Template application within the space”.
    • If it shows “Public template application”, try searching the template by name in the Template Center to see if it appears as a public template.

Hope this helps — let us know if you still can’t find it after trying these steps.

1 Like
5

Thanks @Thea, appreciate the help.

So the icon is the same (the 4 droplet type icon).

I am certain that I published it with the ‘Template application within the space’, I checked the docs prior to publishing to ensure the correct setting was used.

When I click Republish, I see ‘Template application within the space’ as the current visibility and version number 1.0.1 pre-filled.

When I published originally, I did select ‘Publish Data’ as true. If that is relevant.

Thanks!

6

Hi @log, thanks for sharing the details. Could you try selecting “Detach from template” on the folder first, and then publish it again?

image
image802×962 141 KB

Let us know if the issue still persists after that.